Bottechify respects your privacy and is committed to handling personal information in a transparent and responsible way. This Privacy Policy explains what data we collect, how we use it, when we share it, and what rights you may have in relation to your information.
Information We Collect
We may collect personal information you provide directly to us, including your name, email address, company details, billing details, support messages, and any information submitted through forms, onboarding flows, or service requests. When you make a purchase, payment-related details may be collected and processed by trusted payment providers such as Paddle. We may also collect technical and usage information such as IP address, device information, browser type, session activity, and basic analytics data.
How We Use Your Information
We use personal information to operate our website and services, create and manage accounts, deliver subscriptions and project work, process payments, provide customer support, improve performance, communicate service updates, maintain security, and comply with legal obligations. Where permitted, we may also use contact details to send relevant service-related or marketing communications, and you may opt out of non-essential communications at any time.
Third-Party Services
We may use carefully selected third-party providers to help us run Bottechify, including hosting, communication, analytics, and payment services. Payments may be processed by Paddle, which may handle transaction processing, billing, invoicing, refunds, and certain tax-related obligations. We only share information with service providers to the extent reasonably necessary for service delivery, operations, security, or legal compliance.
Data Retention
We keep personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or regulatory obligations. Retention periods may vary depending on the type of data and the reason it was collected.
Your Rights
Where applicable under data protection law, including the GDPR, you may have the right to request access to the personal data we hold about you, request correction of inaccurate information, request deletion of your data, request restriction of processing, object to certain processing activities, request portability of your data, withdraw consent where processing is based on consent, and lodge a complaint with a competent data protection authority. We may ask you to verify your identity before fulfilling a request.
Cookies and Similar Technologies
Bottechify may use cookies and similar technologies to keep the website functioning, remember preferences, understand usage patterns, and improve the user experience. These may include essential cookies, functional cookies, and analytics-related cookies. You can usually control cookies through your browser settings, although disabling some cookies may affect site functionality.
Contact
If you have privacy-related questions or would like to exercise your rights, contact us at info@bottechify.com.